399db Privacy Policy — How We Handle Your Data

399db ("the Platform", "we", "us", "our") is committed to protecting the personal data of every player who registers and uses our services. This Privacy Policy sets out in clear terms what personal information we collect from you, the purposes for which we process that information, the legal basis on which we rely, and the rights that you hold in respect of your data. Please read this policy carefully before registering an account or using any feature of the 399db platform.

By creating an account with 399db, you acknowledge that you have read this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this policy, you should not use the 399db platform. This policy applies to all users of 399db regardless of the device or browser used to access the service.

1. Data We Collect

399db collects personal data through the registration process, through your ongoing use of the platform, and through the technologies we employ to operate and improve our service. The categories of data we collect include:

2. How We Use Your Data

399db processes your personal data only for specific, legitimate purposes. We do not sell your data to third parties. The purposes for which we use your data are as follows:

• To create and manage your 399db account, verify your identity under KYC obligations, and maintain accurate account records.
• To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard securely and accurately.
• To provide you with access to games, betting markets, promotions, and all other features of the 399db platform.
• To detect, investigate, and prevent fraud, money laundering, bonus abuse, and other prohibited activities that may harm you or the platform.
• To send you service-related communications including account notifications, security alerts, transaction confirmations, and support responses.
• To personalise your experience on 399db, including recommending games that match your preferences and delivering relevant promotional offers.

3. Legal Basis for Processing

We rely on one or more of the following legal bases when processing your personal data:

4. Sharing Your Personal Data

399db does not sell, rent, or trade your personal data. We share data with third parties only where it is strictly necessary for the operation of the platform or where we are legally required to do so. Permitted categories of recipients include:

• Payment service providers (including bKash, Nagad, Rocket, Upay, Visa, and Mastercard) for the sole purpose of processing your deposits and withdrawals.
• Game content providers (including Evolution Gaming, Pragmatic Play, Spribe, NetEnt, Microgaming, and Ezugi) who require session data to deliver game services.
• Fraud prevention and identity verification services that assist 399db in meeting its KYC and anti-money laundering obligations.
• Law enforcement agencies, regulatory bodies, or courts where 399db is required by law to disclose personal data, or where disclosure is necessary to protect the rights, property, or safety of 399db, its players, or others.

5. Cookies and Tracking Technologies

399db uses cookies and similar technologies to operate the platform, remember your preferences, and improve your experience. The cookies we use fall into three categories:

• Strictly necessary cookies — these are essential for the platform to function. They enable features such as session management, login authentication, and payment security. These cookies cannot be disabled.
• Performance and analytics cookies — these help us understand how players interact with 399db, which pages are most visited, and where technical issues occur, so we can improve the platform.
• Functional cookies — these remember your preferences (such as language settings and game history) so the platform behaves as you expect on return visits.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies other than strictly necessary ones may affect the functionality and performance of the 399db platform.

6. Data Retention

399db retains your personal data for as long as your account remains active and for a period thereafter as required by applicable regulatory, legal, and anti-money laundering obligations. As a general guide, account data and transaction records are retained for a minimum of five years following account closure to satisfy financial record-keeping requirements. Gaming activity data is retained for a minimum of three years.

Where data is no longer required for the purpose for which it was collected and no legal retention obligation applies, 399db will securely delete or anonymise that data. Communications data (support tickets, chat logs) is retained for two years from the date of the last interaction unless ongoing legal proceedings require longer retention.

7. Data Security

399db employs industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include Transport Layer Security (SSL/TLS) encryption for all data transmitted between your device and our servers, secure data storage with access controls restricted to authorised personnel only, and regular security audits of our platform and infrastructure.

While 399db takes all reasonable steps to protect your data, no internet transmission or electronic storage system can be guaranteed as completely secure. If you become aware of any unauthorised access to your account or any suspected security breach, please contact our support team immediately at [email protected].

8. Your Rights Over Your Personal Data

As a 399db player, you hold the following rights in respect of the personal data we hold about you. To exercise any of these rights, contact us at [email protected]:

• Right of Access — You may request a copy of all personal data we hold about you, together with information about how and why we use it.
• Right to Rectification — If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to Erasure — In certain circumstances you may request that we delete your personal data. This right is subject to legal retention obligations that may override your request.
• Right to Restriction — You may ask us to restrict the processing of your data in certain situations, for example while the accuracy of data you have disputed is being verified.
• Right to Portability — You may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to Object — You may object to our processing of your data where we rely on legitimate interests as our legal basis. You also have an unconditional right to opt out of direct marketing communications at any time.

399db will respond to all data rights requests within 30 days of receipt. Where a request is complex or numerous, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reasons for it within the initial 30-day period.

9. Children's Privacy

399db is strictly an adult platform. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. If we become aware that a user under 21 has registered an account or provided us with personal data, we will immediately suspend that account, delete the associated data, and return any deposited funds to the payment method from which they originated. If you are a parent or guardian and believe that a person under 21 in your care has used 399db, please contact us immediately at [email protected].

10. Third-Party Links and Services

The 399db platform may display links to or integrate with third-party services, including game providers, payment processors, and identity verification partners. When you interact with these third-party services, their own privacy policies govern the collection and use of your data. 399db is not responsible for the privacy practices or data security of any third party. We encourage you to review the privacy policies of any third-party service you access through or alongside 399db.

11. International Data Transfers

As a platform serving players across Bangladesh and operating with international technology partners, some of your personal data may be transferred to and processed in countries outside Bangladesh. Where such transfers occur, 399db takes reasonable steps to ensure that your data receives an equivalent level of protection to that required under applicable data protection principles, including through the use of contractual safeguards with the receiving parties. By using 399db, you acknowledge and consent to these transfers as necessary for the provision of the platform's services.

12. Changes to This Privacy Policy

399db reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date at the top of this page. We may also notify you of significant changes via email or a platform notification if you have an active account. Continued use of the 399db platform following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed of how we protect your data.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 399db handles your personal data, our data support team is available 24 hours a day, 7 days a week.

Email us at: [email protected]