399db Terms & Conditions — Please Read Before Playing

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User") and 399db ("the Platform", "we", "us"). These Terms apply to all use of the 399db website, its games, betting markets, promotions, payment services, and any other features accessible through the platform.

By registering an account, logging in, or placing any bet or wager on 399db, you acknowledge that you have read these Terms in their entirety, that you understand them, and that you agree to be bound by them. If you do not agree with any part of these Terms, you must immediately cease using the platform and close your account.

1. Acceptance of Terms

Access to and use of 399db is conditional upon your full and unconditional acceptance of these Terms. The following acts each constitute acceptance:

• Completing the registration process and creating a 399db account.
• Logging in to an existing 399db account on any device or browser.
• Making a deposit, placing a bet, or participating in any promotion offered by 399db.

2. Eligibility Requirements

To register and maintain an active account on 399db, you must satisfy all of the following eligibility criteria at all times:

• You must be at least 21 years of age. Underage gambling is illegal and strictly prohibited on this platform. 399db reserves the right to request age verification documents at any time.
• You must provide truthful, accurate, and complete information during registration. Submission of false identity documents or misrepresentation of personal details is grounds for immediate account closure.
• You must not be subject to any self-exclusion order or voluntary exclusion agreement, whether issued by 399db or any other gaming platform.
• You must hold a valid payment method accepted by 399db — including bKash, Nagad, Rocket, Upay, Visa, or Mastercard — to deposit and withdraw funds.

3. Account Registration and Security

Each natural person may hold only one account on 399db. Duplicate accounts are strictly prohibited and will result in forfeiture of any balances held across all accounts. You are solely responsible for all activity conducted through your account.

• You must keep your login credentials — username and password — strictly confidential. 399db will never ask you for your password via any communication channel.
• If you suspect that your account has been accessed without your authorisation, you must notify 399db customer support immediately. Prompt reporting limits your liability for unauthorised transactions.
• 399db reserves the right to verify a player's identity at any stage, including during the withdrawal process. KYC documentation (photo ID, proof of address, payment method verification) may be required.
• Account sharing — allowing any third party to access or operate your 399db account — is strictly prohibited and will result in immediate suspension pending investigation.

Key Platform Rules at a Glance

4. Deposits and Withdrawals

399db supports deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. All financial transactions on the platform are subject to the following conditions:

• The minimum deposit amount is ৳200. The maximum deposit per transaction may vary depending on the payment method selected and your account verification status.
• Deposits must be made using a payment method registered in your own name. 399db will not process deposits or withdrawals from third-party payment accounts.
• Withdrawals are subject to satisfactory KYC verification. Players who have not completed identity verification may experience delays or temporary holds on withdrawal requests.
• Funds deposited via bKash or Nagad are typically credited to your account within minutes. Processing times may vary during periods of high demand or scheduled maintenance.
• 399db is not responsible for fees charged by your payment provider in connection with deposits or withdrawals. Any such fees are solely the responsibility of the account holder.

5. Bonuses and Promotional Offers

399db offers welcome bonuses, reload bonuses, free spins, and seasonal promotions to eligible players. All bonuses are subject to the following general terms, as well as any specific terms published alongside each individual promotion:

• Bonuses are credited to your account automatically upon qualifying deposit or as specified in the promotion. Bonuses are not transferable and have no cash value until wagering requirements are fully met.
• Wagering requirements must be completed within the time limit specified for each promotion. Failure to meet requirements within the permitted period will result in forfeiture of the bonus and any associated winnings.
• 399db reserves the right to withhold or void a bonus if there is reasonable suspicion of bonus abuse, including but not limited to the use of multiple accounts, coordinated wagering, or exploitation of promotional loopholes.
• Free spins awarded as part of a promotion are valid only on the specified game(s) and expire after the period stated in the promotion terms. Winnings from free spins are subject to the applicable rollover requirement before withdrawal.

6. Prohibited Activities

The following activities are strictly prohibited on 399db. Engaging in any prohibited activity will result in immediate account suspension, forfeiture of funds, and may be referred to the relevant authorities:

• Using or attempting to use any software, bot, script, algorithm, or automated system to gain an unfair advantage over the platform or other players.
• Engaging in any form of money laundering, or using 399db to process funds derived from any illegal activity.
• Colluding with other players to fix outcomes, share information during live games, or manipulate betting markets.
• Exploiting any error, bug, or technical fault in the platform's software to obtain funds, credits, or advantages not legitimately earned.
• Opening or operating more than one account on 399db, whether under your own identity, a false identity, or the identity of another person.

7. Intellectual Property

All content on the 399db platform — including but not limited to game software, graphics, artwork, text, trademarks, service marks, logos, and the overall selection and arrangement of content — is the exclusive property of 399db or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform solely for personal, non-commercial entertainment purposes. You may not copy, reproduce, modify, distribute, transmit, display, perform, publish, license, create derivative works from, transfer, or sell any content obtained from 399db without prior written authorisation.

8. Limitation of Liability

To the fullest extent permitted by applicable law, 399db and its affiliates, directors, officers, employees, and agents shall not be liable for any of the following:

• Any loss of funds arising from your failure to safeguard your account credentials, including login details and one-time verification codes.
• Interruptions to platform availability caused by scheduled maintenance, unexpected technical failures, third-party provider outages, force majeure events, or telecommunications disruptions.
• Any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the 399db platform, even if 399db has been advised of the possibility of such damages.

9. Account Suspension and Termination

399db reserves the right to suspend or permanently close any player account under the following circumstances, with or without prior notice depending on the severity of the situation:

• Breach of any provision of these Terms, including but not limited to creation of duplicate accounts, submission of false documentation, or engagement in prohibited activities.
• Failure to complete identity verification within the required timeframe following a withdrawal request or where 399db has reasonable grounds to suspect fraudulent activity.
• At the player's own request, including voluntary self-exclusion. Balances remaining at the time of closure will be returned to the player via their registered payment method after any applicable deductions for pending wagering requirements.

10. Responsible Gaming

399db is committed to promoting responsible gaming among all players. We provide a range of tools designed to help you manage your gaming activity, including deposit limits, loss limits, session time reminders, and voluntary self-exclusion. These tools are accessible at any time from your account settings. If you feel that your gambling has become a problem or is causing harm to yourself or others, we strongly encourage you to use these tools immediately and to contact our support team for further guidance. You may also seek assistance from independent problem gambling support organisations.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws applicable to online gaming operations. In the event of any dispute arising out of or in connection with these Terms or your use of 399db, we encourage you to contact our customer support team in the first instance. 399db will make reasonable efforts to resolve disputes promptly and fairly. Where a dispute cannot be resolved through direct communication, the matter may be referred to the appropriate dispute resolution process as determined by 399db. Nothing in this clause limits any statutory rights you may have as a consumer under applicable law.

12. Amendments to These Terms

399db reserves the right to amend, update, or replace these Terms at any time. When material changes are made, we will update the "Last Updated" date at the top of this page. Continued use of the platform following the posting of revised Terms constitutes your acceptance of those changes. We recommend that you review these Terms periodically to remain informed of any updates. If you do not agree to the revised Terms, you must cease using the platform and may request closure of your account by contacting customer support.

13. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your experience on the 399db platform, our customer support team is available 24 hours a day, 7 days a week.

Email us at: [email protected]